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Find topics that help you get started or find answers.

Get Started
Get Started

New to Cisco dCloud? Get started with the platform today.

Frequently Asked Questions
Frequently Asked Questions

Find answers to common questions.

dCloud Release Notes
dCloud Release Notes

Explore new features and resolved issues.




Popular Topics

Explore popular Help topics for Cisco dCloud.

What is Topology Builder?

Topology Builder is an app created by the dCloud Platform team to help you streamline demo creation.

Quickly turn solution ideas into impactful, client-ready demonstrations you can deliver with confidence.

Open the Cisco dCloud Topology Builder User Guide to learn how to Get Started, Create a Topology, Configure a Topology, Configure SaaS Integrations, and more!

Join dCloud Topology Builder Community opens in a new tab

Which Routers & Endpoints are recommended for Cisco dCloud?

Only tested, verified, and approved Meraki MX models can be added for use with Cisco dCloud.

For more information, please reference the following:

How do I access a demo guide in Moodle?

Moodle is referenced in the context of Cisco Security Workshops and training labs.

  1. Go to https://ciscosecurityworkshop.com/
  2. Under HOME, click Available Workshops.
  3. Select the title you want and then click Next > as you walk through the demo guide.

Certain events may require an Enrollment Key or Private Password. Be sure to review the Catalog Description and Demo Profile for more information.



All Help Topics

Explore all topics that help you get started using Cisco dCloud or continue using demos.

Schedule a Session
Schedule a session for less than one day or up to a total of five (5) days.

Edit Session Details
Change the name, the start/end dates/times of a scheduled session, and the end date/time of an active session.

Change Session Start or End
Change start/end dates/times before a session starts, or the end dates/times of an active session.

Save a Session
Follow these steps to save a session with changes and modifications.

Share a Session
Share a scheduled/active dCloud session with anyone who has a registered Cisco account.

Stop Sharing a Session
Learn how to stop sharing a session with one or more added users.

    Download Session Details
    Learn how to easily download all session details into a single CSV file.

    View and Work With A Session
    Learn how to view and work with an active session or view an instant demo.

    Cancel a Scheduled Session
    Learn how to cancel a scheduled session.

    Initiate Your dCloud Session
    Learn how to initiate your dCloud Session.

    Hosting dCloud Events
    Understand how to plan and host an event with multiple sessions on Cisco dCloud.

    Event Scheduling
    Learn more about Event Scheduling in Cisco dCloud.

    Schedule Event Sessions
    Learn how to schedule an event that is comprised of set of dCloud sessions.

    Manage Event Sessions
    Follow these steps to manage the details of your event from the Events dialog.

      Scheduling Extended Sessions
      Schedule a session to start immediately if resources are available or at a later time.

      Extend a Session for Longer than 5 Days
      Depending on your access level, you can extend a session for longer than 5 days.

      Using Local RDP Client on Windows and Mac Laptop
      Achieve a better user experience for Cisco dCloud content.

      Using Browser-Based dCloud Remote Desktop Client
      Connect to active session components, such as a workstation or server, through an Internet connection.

      Connecting an AP to a dCloud Session
      Connect an AP to an active dCloud session behind a router or directly through an Internet connection.

        Add Content to Favorites
        Mark any content in the dCloud Catalog or your History as a Favorite.

        Build Your Own Content
        Build dCloud content yourself by customizing existing content offerings.

        Test Your Connection
        Perform a connection test from your current location or send a connection test request via email to a user at a remote location.

        Enable Country - Session-Specific Login Credentials
        Learn how to ensure your country is enabled for use.

          Enable Desktop Background
          Enable the background of your local RDP client to provide visual information about the VDIs you use throughout a demo.

          Find Content
          Find content in dCloud using the catalog.

          Obtaining Your Salesforce.com Verification Code
          Get a Salesforce.com (SFDC) verification code if using your own laptop as the Finesse agent.

          Share Custom Content
          Share demos, labs, and other content that you customize and save in a Cisco dCloud data center with other dCloud users.

          Supported Web Browsers
          Learn which browsers Cisco dCloud supports.

            User Profile - Set Preferences
            Learn how to switch between data centers and set a default data center and home page by editing your user profile.

            View Documentation for dCloud Content
            Learn how to view the documentation associated with each type of dCloud content.

              View Favorites
              Learn how to view content that you marked as a Favorite in Cisco dCloud.

              Connect Android Device to a Cisco dCloud Session
              Learn how to connect an Android device to the dCloud environment.

              Android Device Screen Sharing
              Learn how to install and operate Android screencast tools to present Cisco dCloud content using a mobile device.

              Apple iOS Device Screen Sharing
              Larn about a number of tools and methods for sharing the screen of your iOS device with a computer.

              Clearing Personal Device Settings
              Clear automatically provisioned certificates and wireless settings before beginning and ending a demo.

              Connect Apple Device to dCloud Session
              Learn how to connect an Apple device to the Cisco dCloud environment.

              ISE BYOD Device Onboarding Reference
              Complete device enrollment when demonstrating personal devices in the Cisco ISE demonstrations.

              ISE BYOD Device Onboarding Reference
              Complete device enrollment when demonstrating personal devices in the Cisco ISE demonstrations.

              🚧
              Note: dCloud Help Router content is under construction.
              Final updates and more simplified experience coming soon in Spring 2026. Until renovationis complete,
              we recommend you explore the topics under "Learn More" below.

              Meraki MX is the required Router & Endpoint solution for dCloud. If you have questions before designing your configuration strategy, contact dCloud Support to ensure you’re on the right track.

              Learn More

              Legacy routers are no longer supported.

              Using Routers with Cisco dCloud
              Explore everything you need to know about using routers with Cisco dCloud.

              Supported Meraki Routers
              Learn about the supported routers to use in Cisco dCloud.

              Get a Meraki MX Router for dCloud Use
              Learn how to get a router for dCloud use.

              Troubleshoot Meraki MX Issues
              Troubleshoot your issues using the five steps listed on the help page.

              Configure Your Router for dCloud Use
              Learn how to configure your router.

              Supported Routers and Endpoints
              Learn about recommended and supported routers and endpoints.

              Access Router Command Line Interface (CLI)
              Learn how to  to access your router's CLI based on your operating system.

              Connect Router and Laptop
              Connect your router to your laptop.

              Recommended Endpoints: IP Phones, TelePresence Units, and Access Points
              Learn about which endpoints that Cisco dCloud recommends and supports.

              Recommended dCloud Connection Speed and Port Requirements
              Take note of the minimum connection speed and port requirements.

              Connect Laptop to Router Console Port
              Learn how to connect laptop to router console port

              Identify Serial Port
              Identify the COM port being used by the console cable based on your operating system.

              Open Firewall Ports for Session Access
              Learn how to connect to dCloud sessions.

              Install and Configure Cisco AnyConnect for Android
              Learn how to install and configure Cisco AnyConnect VPN.

              Connect Laptop to dCloud Session Using Cisco AnyConnect
              Learn how to connect on Cisco AnyConnect VPN for active sessions.

              Install and Configure Jabber for Apple iPad/iPhone
              Install and configure Jabber for your Apple device.

              Install and Configure Jabber for Android
              Install and configure Jabber for your Android device.

              Set Up Users on Webex Meeting Org
              Get help setting up users on the Webex Org for demos on Webex Meetings.

              Configure Single Number Reach
              Learn how to configure single number reach (SNR) for demos.

              Configure DX650 for Cisco dCloud
              Get help on configuring a DX650 for Cisco dCloud.

              Interactive Connectivity Establishment (ICE) Configuration
              Learn about Interactive Connectivity Establishment (ICE) configuration.

              Set Up Microsoft Trial Environment for Cisco Integration
              Learn how to set up a Microsoft Trial Environment for Cisco Integration.

              Set Up Microsoft Users
              Use this help topic to set up Microsoft Users.

              Create Microsoft Trial Tenant
              Learn how to Create Microsoft Trial Tenant for demos.

              Log Into Microsoft Teams Client and Add Cisco Apps
              Learn how to log into Microsoft Teams Client and add Cisco applications.

              Prepare Microsoft Office 365 Trial Setup and Demonstration
              Learn how to Prepare Microsoft Office 365 Trial Setup and Demonstration.

              Collaboration Edge Business to Business Endpoint Setup - Business Video Experience 11.0 v1
              Use this guide to set up for the demo.

              Collaboration Edge Business to Business Endpoint Setup – Collaboration 11.0 v1
              Set up your Business to Business (B2B) endpoints for use.

                Outbound Dialing Patterns and Blocked International Dialing
                Learn about Outbound Dialing Patterns and Blocked International Dialing.

                Inbound Calling DID Numbers for Your Session
                Learn how to obtain the DIDs assigned for your active session.

                Cisco Unified Communications Manager QR Activation Code
                Use this help topic to set up an activation code.

                  Access Point Connectivity - Remote Site Preparations
                  Demonstrate EN or Security content utilizing an onsite access point (AIR-CAP model) at a non-Cisco site.


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