Quick Links

Find help topics that help you get started or find answers.

Get Started
Get Started

New to Cisco dCloud? Find content and get started with the platform today.

Frequently Asked Questions
Frequently Asked Questions

Find answers to frequently asked questions.

dCloud Release Notes
dCloud Release Notes

Explore the new features and resolved issues on Cisco dCloud.




Popular Topics

Explore the popular help topics for Cisco dCloud.

Routers

Supported Routers
Learn about the supported routers to use in Cisco dCloud.

Recommended Routers - Meraki
Explore devices approved by the Cisco dCloud Team for use with dCloud content.

Supported Routers and Endpoints
Learn about recommended and supported routers and endpoints.

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Using dCloud

Initiate Your dCloud Session
Learn how to initiate your dCloud Session.

Schedule a Session
Schedule a session for less than one day or up to a total of five (5) days.

Using Local RDP Client on Windows and Mac Laptop
Achieve a better user experience for Cisco dCloud content.

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Frequently Asked Questions

dCloud Platform
Explore answers about how to use the Cisco dCloud Platform.

Customer Access
Find answers to questions about customers accessing dCloud content.

Routers
Find help for using routers with Cisco dCloud content.

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All Help Topics

Explore all topics that help you get started using Cisco dCloud or continue using demos.

Schedule a Session
Schedule a session for less than one day or up to a total of five (5) days.

Edit Session Details
Change the name, the start/end dates/times of a scheduled session, and the end date/time of an active session.

Change Session Start or End
Change start/end dates/times before a session starts, or the end dates/times of an active session.

Save a Session
Follow these steps to save a session with changes and modifications.

Share a Session
Share a scheduled/active dCloud session with anyone who has a registered Cisco account.

Stop Sharing a Session
Learn how to stop sharing a session with one or more added users.

    Download Session Details
    Learn how to easily download all session details into a single CSV file.

    View and Work With A Session
    Learn how to view and work with an active session or view an instant demo.

    Cancel a Scheduled Session
    Learn how to cancel a scheduled session.

    Initiate Your dCloud Session
    Learn how to initiate your dCloud Session.

    Hosting dCloud Events
    Understand how to plan and host an event with multiple sessions on Cisco dCloud.

    Event Scheduling
    Learn more about Event Scheduling in Cisco dCloud.

    Schedule Event Sessions
    Learn how to schedule an event that is comprised of set of dCloud sessions.

    Manage Event Sessions
    Follow these steps to manage the details of your event from the Events dialog.

      Scheduling Extended Sessions
      Schedule a session to start immediately if resources are available or at a later time.

      Extend a Session for Longer than 5 Days
      Depending on your access level, you can extend a session for longer than 5 days.

      Using Local RDP Client on Windows and Mac Laptop
      Achieve a better user experience for Cisco dCloud content.

      Using Browser-Based dCloud Remote Desktop Client
      Connect to active session components, such as a workstation or server, through an Internet connection.

      Connecting an AP to a dCloud Session
      Connect an AP to an active dCloud session behind a router or directly through an Internet connection.

        Add Content to Favorites
        Mark any content in the dCloud Catalog or your History as a Favorite.

        Build Your Own Content
        Build dCloud content yourself by customizing existing content offerings.

        Test Your Connection
        Perform a connection test from your current location or send a connection test request via email to a user at a remote location.

        Enable Country - Session-Specific Login Credentials
        Learn how to ensure your country is enabled for use.

          Enable Desktop Background
          Enable the background of your local RDP client to provide visual information about the VDIs you use throughout a demo.

          Find Content
          Find content in dCloud using the catalog.

          Obtaining Your Salesforce.com Verification Code
          Get a Salesforce.com (SFDC) verification code if using your own laptop as the Finesse agent.

          Share Custom Content
          Share demos, labs, and other content that you customize and save in a Cisco dCloud data center with other dCloud users.

          Supported Web Browsers
          Learn which browsers Cisco dCloud supports.

            User Profile - Set Preferences
            Learn how to switch between data centers and set a default data center and home page by editing your user profile.

            View Documentation for dCloud Content
            Learn how to view the documentation associated with each type of dCloud content.

              View Favorites
              Learn how to view content that you marked as a Favorite in Cisco dCloud.

              Connect Android Device to a Cisco dCloud Session
              Learn how to connect an Android device to the dCloud environment.

              Android Device Screen Sharing
              Learn how to install and operate Android screencast tools to present Cisco dCloud content using a mobile device.

              Apple iOS Device Screen Sharing
              Larn about a number of tools and methods for sharing the screen of your iOS device with a computer.

              Clearing Personal Device Settings
              Clear automatically provisioned certificates and wireless settings before beginning and ending a demo.

              Connect Apple Device to dCloud Session
              Learn how to connect an Apple device to the Cisco dCloud environment.

              ISE BYOD Device Onboarding Reference
              Complete device enrollment when demonstrating personal devices in the Cisco ISE demonstrations.

              ISE BYOD Device Onboarding Reference
              Complete device enrollment when demonstrating personal devices in the Cisco ISE demonstrations.

              Find Content that Supports Added Routers
              Find dCloud content that supports user-provided routers.

              Get a Meraki MX Router for dCloud Use
              Learn how to get a router for dCloud use.

              Recommended Routers - Meraki
              Explore devices approved by the Cisco dCloud Team for use with dCloud content.

              Supported Routers
              Learn about the supported routers to use in Cisco dCloud.

              Supported Routers and Endpoints
              Learn about recommended and supported routers and endpoints.

              Using Routers with Cisco dCloud
              Explore everything you need to know about using routers with Cisco dCloud.

              Troubleshoot Meraki MX Issues
              Troubleshoot your issues using the five steps listed on the help page.

              Troubleshoot Router Problems
              Follow the procedure to troubleshoot Meraki MX issues. 

              Recommended Endpoints: IP Phones, TelePresence Units, and Access Points
              Learn about which endpoints that Cisco dCloud recommends and supports.

              Reset Router to Default Configuration
              Learn how to reset your router - with or without a Reset button.

              Reset Router to Factory Settings
              Reset your router configurations back to the original default configuration settings.

              Add Router to dCloud and Download Files for Configuration
              Learn how to add a supported router to dCloud and download files for configuration.

              How to Read Router CLI Command Examples
              See some examples of command input/output for router CLI.

              Configure Your Router for dCloud Use
              Learn how to configure your router.

              Test Your Router Connection to dCloud
              Confirm your laptop and configured router can connect to dCloud .

              Routers and Endpoints for dCloud Solutions
              Explore recommended routers and endpoints for each Cisco solution.

              Share a Router
              Share a router with other users after you register and configure it in a dCloud DC.

              Access Router Command Line Interface
              Learn how to  to access your router's CLI based on your operating system.

              Connect Router and Laptop
              Connect your router to your laptop.

              Determine Router Interface IP Addresses
              Use this help topic to find IP addresses specific to your endpoint router.

              Find Content that Supports Added Routers
              Find dCloud content that supports user-provided routers.

              Router Configuration Methods for Cisco dCloud
              Learn more about router configuration.

              Perform Post-Configuration Router and Endpoint Setup
              After router configuration, follow these post-configuration tasks.

              Verify Router IOS Version
              Verify that the router IOS version installed on your router will work with Cisco dCloud.

              Recommended dCloud Connection Speed and Port Requirements
              Take note of the minimum connection speed and port requirements.

              Connect Laptop to Router Console Port
              Learn how to connect laptop to router console port

              Identify Serial Port
              Identify the COM port being used by the console cable based on your operating system.

              Open Firewall Ports for Session Access
              Learn how to connect to dCloud sessions.

              819 Setup Guide
              Learn how to set up your router for Cisco dCloud content.

              Cisco 819W Router Setup Guide for Cisco dCloud Using Windows Laptop
              Set up a laptop with a Cisco 819W router for Cisco dCloud EN and Security demos.

              829GW Router Upgrade and Configuration
              Upgrade and configure the 829GW Router and the Integrated AP (AP803) on Your 829GW Router.

              Provision Access Points for Cisco 819W Router
              Provision the endpoints for the associated Cisco 819W router for demos.

              ROMmon Recovery for 819W Router
              Recover your 819W router and/or AP.

              Upgrade and Configure Wireless Access Point (819W Router Only)
              Upgrade and configure the integrated AP on your 819W router.

              Install and Configure Cisco AnyConnect for Android
              Learn how to install and configure Cisco AnyConnect VPN.

              Connect Laptop to dCloud Session Using Cisco AnyConnect
              Learn how to connect on Cisco AnyConnect VPN for active sessions.

              Install and Configure Jabber for Apple iPad/iPhone
              Install and configure Jabber for your Apple device.

              Install and Configure Jabber for Android
              Install and configure Jabber for your Android device.

              Set Up Users on Webex Meeting Org
              Get help setting up users on the Webex Org for demos on Webex Meetings.

              Configure Single Number Reach
              Learn how to configure single number reach (SNR) for demos.

              Configure DX650 for Cisco dCloud
              Get help on configuring a DX650 for Cisco dCloud.

              Interactive Connectivity Establishment (ICE) Configuration
              Learn about Interactive Connectivity Establishment (ICE) configuration.

              Set Up Microsoft Trial Environment for Cisco Integration
              Learn how to set up a Microsoft Trial Environment for Cisco Integration.

              Set Up Microsoft Users
              Use this help topic to set up Microsoft Users.

              Create Microsoft Trial Tenant
              Learn how to Create Microsoft Trial Tenant for demos.

              Log Into Microsoft Teams Client and Add Cisco Apps
              Learn how to log into Microsoft Teams Client and add Cisco applications.

              Prepare Microsoft Office 365 Trial Setup and Demonstration
              Learn how to Prepare Microsoft Office 365 Trial Setup and Demonstration.

              Collaboration Edge Business to Business Endpoint Setup - Business Video Experience 11.0 v1
              Use this guide to set up for the demo.

              Collaboration Edge Business to Business Endpoint Setup – Collaboration 11.0 v1
              Set up your Business to Business (B2B) endpoints for use.

                Outbound Dialing Patterns and Blocked International Dialing
                Learn about Outbound Dialing Patterns and Blocked International Dialing.

                Inbound Calling DID Numbers for Your Session
                Learn how to obtain the DIDs assigned for your active session.

                Cisco Unified Communications Manager QR Activation Code
                Use this help topic to set up an activation code.

                  Access Point Connectivity - Remote Site Preparations
                  Demonstrate EN or Security content utilizing an onsite access point (AIR-CAP model) at a non-Cisco site.



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